Shipping & Delivery Policy

 

At STAAD, we’re committed to ensuring your products reach you securely and as swiftly as possible. Please read our shipping and delivery terms carefully before placing your order.

 

ORDERING PROCESSING TIME

All orders are processed within 1–3 business days after receiving payment. Orders are not dispatched on weekends or public holidays.

If we experience an unusually high volume of orders or unforeseen delays, we will notify you via email.

 

SHIPPING RATES AND DELIVERY TIMELINES

Shipping charges will be calculated and displayed at checkout based on your delivery address.

Domestic Shipping (Within India)

Most orders are delivered within 5–10 business days.

Delivery times may vary depending on the destination and courier capacity.

International Shipping

We ship internationally via DHL Express.

Delivery times vary based on destination country, local customs processing, and regional courier timelines.

Most international deliveries may take 10–21 business days depending on location and DHL service timelines.

Note: Customs delays may extend delivery beyond our control. We appreciate your patience in such cases.

SHIPMENT CONFIRMATION AND TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking details may take 24–48 hours to become active.

 

CUSTOMS, DUTIES, AND TAXES

For international orders, customs duties, taxes, and handling charges (if applicable) are not included in the item price or shipping cost. These are the customer’s responsibility and may vary by country.

 

INCORRECT ADDRESS AND DELIVERY ISSUES

Please double-check your delivery address before submitting your order. STAAD is not liable for delays or losses due to incorrect or incomplete shipping details provided by the customer.

 

LOST OR DAMAGED SHIPMENT

If your package is lost or arrives damaged, reach out to us at contact@shopstaad.com. Include your order number and any relevant photos if the item was damaged in transit. We will assist you in coordinating with the courier to resolve the issue.

 

NEED HELP?

For shipping questions or concerns, please write to us at contact@shopstaad.com. We’re happy to assist you.