Last Updated: July 5, 2026

At STAAD, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit shopstaad.com, make a purchase, or interact with us through our website, email, WhatsApp, or social media platforms.

By using our website or purchasing from STAAD, you agree to the practices described in this Privacy Policy.

Information We Collect

When you place an order or interact with us, we may collect information including:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment confirmation

  • Order history

  • Product preferences and wishlist items

  • Messages sent through email, WhatsApp, Instagram, or other customer support channels

When you browse our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and browsing activity using cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Process returns, exchanges, and refunds

  • Communicate regarding your purchases

  • Respond to customer enquiries

  • Improve our products, website, and customer experience

  • Detect and prevent fraudulent or unauthorised activity

  • Send promotional emails or marketing communications if you have chosen to receive them

We will only use your information for purposes related to operating and improving STAAD.

Payment Information

All payments are processed securely through trusted third-party payment providers.

STAAD does not store your debit card, credit card, banking, or payment credentials on our servers.

Sharing Your Information

We respect your privacy and do not sell your personal information.

Your information may only be shared when necessary with trusted service providers, including:

  • Shopify

  • Payment gateways

  • Shipping and logistics partners

  • Technology and website service providers

These providers receive only the information required to perform their services on our behalf.

We may also disclose information if required by applicable law or to protect the rights, property, or safety of STAAD, our customers, or others.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance.

Most browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Marketing Communications

If you subscribe to our newsletter or choose to receive updates, we may send you information about new collections, product launches, events, and exclusive offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Customer Support

If you contact STAAD through email, WhatsApp, Instagram, or any other communication channel, we may retain those conversations to assist with your enquiry, improve our customer service, and maintain accurate order records.

Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.

While we take every reasonable precaution, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal, accounting, or tax obligations

  • Resolve disputes

  • Enforce our policies

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Depending on the laws applicable in your country, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

  • Request information regarding how your personal information is used

To exercise any of these rights, please contact us using the details below.

International Customers

If you are purchasing from outside India, your personal information may be processed by trusted service providers located in different countries for payment processing, shipping, fraud prevention, or customer support.

By placing an international order, you acknowledge that your information may be transferred and processed where reasonably necessary to fulfil your purchase.

Children’s Privacy

STAAD does not knowingly collect personal information from individuals under the age of 18.

If you believe a child has provided us with personal information, please contact us so that we can remove the information where appropriate.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The latest version will always be available on this page, and the “Last Updated” date will indicate when revisions were made.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Email: contact@shopstaad.com

WhatsApp: +91 80767 19483

STAAD™
 Arun Vihar, Sector 37
 Noida, Uttar Pradesh 201301
 India