Last Updated: July 5, 2026

Welcome to STAAD™ (“STAAD”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of shopstaad.com (the “Website”), including any purchases made through the Website, our customer support channels, WhatsApp, email, or other services offered by STAAD.

By accessing our Website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.

If you do not agree with these Terms, please refrain from using our Website or purchasing our products.

1. ELIGIBILITY

By using this Website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable in your jurisdiction.

If you are under the age of 18 years, you may only use this Website under the supervision of a parent or legal guardian.

You agree that all information you provide to STAAD is true, accurate, current, and complete.

2. OUR PRODUCTS

STAAD designs and sells premium equestrian lifestyle products, riding equipment, accessories, leather goods, apparel, and related merchandise.

Many of our products are:

  • Produced in limited quantities.

  • Released through small-batch collections.

  • Offered on a pre-order basis.

  • Crafted specifically upon receiving an order.

Because of the nature of our production process, availability may vary from time to time.

We reserve the right to:

  • Limit product quantities.

  • Modify specifications.

  • Discontinue products.

  • Withdraw products from sale without prior notice.

Such decisions shall not create any liability on the part of STAAD.

3. PRODUCT DESCRIPTIONS

We make every reasonable effort to ensure that all product descriptions, specifications, dimensions, pricing, photographs, and other information appearing on our Website are accurate.

However:

  • Colours may appear differently depending on your monitor or mobile device.

  • Leather, textiles, wood, silk, rubber, wool, and other natural materials may exhibit slight variations in texture, grain, finish, or colour.

  • Measurements may vary slightly due to the handmade or handcrafted nature of certain products.

  • Images are intended for illustration purposes and may not always represent every production variation.

These natural variations do not constitute manufacturing defects.

STAAD reserves the right to correct typographical errors, pricing inaccuracies, or product information at any time without prior notice.

4. PRICING

All prices displayed on our Website are listed in the applicable currency shown at checkout.

Prices are subject to change without notice.

Taxes, shipping charges, customs duties, import fees, and other applicable charges are calculated separately where applicable unless otherwise stated.

Although every effort is made to ensure pricing accuracy, occasional errors may occur.

If an item has been incorrectly priced, STAAD reserves the right to:

  • Cancel the order,

  • Contact you with the correct pricing,

  • Issue a full refund if payment has already been received.

5. PLACING AN ORDER

Placing an order does not automatically constitute acceptance of that order.

All orders remain subject to review and acceptance by STAAD.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability.

  • Pricing errors.

  • Suspected fraudulent activity.

  • Incomplete customer information.

  • Payment authorisation failure.

  • Violation of these Terms & Conditions.

  • Orders believed to be placed for resale without prior written approval.

If your order is cancelled after payment has been processed, a refund will be issued using your original payment method.

Orders containing pre-order or made-to-order products may require additional preparation time, as stated on the relevant product page.

Customers are responsible for ensuring that all billing, shipping, and contact information provided during checkout is complete and accurate.

6. PAYMENT

All payments made on the Website are processed through secure third-party payment providers.

STAAD does not store or have access to your complete credit card, debit card, banking credentials, or payment authentication details.

By placing an order, you represent and warrant that:

  • You are authorised to use the payment method provided.

  • The payment information supplied is accurate and complete.

  • Sufficient funds or credit are available to complete the transaction.

In the event that a payment is declined, reversed, or flagged as potentially fraudulent, STAAD reserves the right to suspend, delay, or cancel the order until verification has been completed.

Any refund approved by STAAD will be processed in accordance with our Returns & Refunds Policy using the original payment method unless otherwise required by applicable law.

7. SHIPPING & DELIVERY

Shipping and delivery are governed by our Shipping & Delivery Policy, which forms an integral part of these Terms & Conditions.

By placing an order, you acknowledge that:

  • Shipping timelines provided on the Website are estimates only.

  • Delivery dates cannot be guaranteed.

  • Certain products may require additional preparation time before dispatch.

  • Pre-order and made-to-order products will be dispatched according to the timelines stated on their respective product pages.

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated by STAAD.

Risk of loss and ownership of products pass to the customer upon successful delivery to the shipping address provided during checkout.

8. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy, available on our Website.

By placing an order, you acknowledge that you have read and accepted our Returns & Refunds Policy.

STAAD reserves the right to decline any return request that does not comply with the eligibility requirements outlined in that policy.

Products returned without prior authorisation may not be accepted.

9. PRE-ORDERS & MADE-TO-ORDER PRODUCTS

Certain STAAD products may be offered as Pre-Order or Made-to-Order items.

Estimated dispatch timelines for these products will be displayed on the relevant product page or communicated to the customer at the time of purchase.

Because these products are prepared specifically for each production cycle or individual customer:

  • Dispatch times may be longer than standard products.

  • Production timelines are estimates and may occasionally change.

  • Minor variations resulting from handcrafted production are not considered defects.

Unless otherwise required by law or expressly agreed by STAAD, pre-order and made-to-order products are subject to the same Returns & Refunds Policy as all other products.

10. PRODUCT CARE & CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Reading all product descriptions before purchasing.

  • Following any care instructions provided with the product.

  • Inspecting products upon delivery.

  • Using products only for their intended purpose.

Improper use, neglect, modification, misuse, or failure to follow care instructions may void any applicable warranty or eligibility for return.

For equestrian products, customers are responsible for ensuring that the product is correctly fitted to the horse and compatible with the saddle or equipment being used.

11. EQUESTRIAN EQUIPMENT DISCLAIMER

Equestrian activities involve inherent risks.

While STAAD products are designed with quality, durability, and performance in mind, no equestrian equipment can eliminate the risks associated with riding, handling horses, or participating in equestrian sports.

Customers should inspect all equipment before each use and discontinue use immediately if signs of damage, excessive wear, or manufacturing concerns are observed.

STAAD shall not be liable for injuries, accidents, property damage, or losses arising from:

  • Incorrect product selection.

  • Improper fitting.

  • Product misuse.

  • Modification or unauthorised repair.

  • Failure to inspect equipment before use.

  • Use beyond the product’s intended purpose.

The customer assumes full responsibility for the safe and appropriate use of all products purchased from STAAD.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, all content available on this Website, including but not limited to:

  • The STAAD™ name and logo

  • The STAAD crest and branding elements

  • Product names

  • Product designs

  • Product concepts

  • Saddle pad designs

  • Leather goods and accessory designs

  • Product descriptions

  • Website layout and design

  • Graphics

  • Illustrations

  • Artwork

  • Photographs

  • Videos

  • Written content

  • The Indian Equestrian Project™ articles and educational material

  • Catalogues

  • Marketing materials

are the exclusive intellectual property of STAAD or are used under appropriate licence and are protected under applicable copyright, trademark, design, and intellectual property laws.

Nothing contained on this Website grants any licence or right to use any intellectual property without the prior written consent of STAAD.

You may not:

  • Copy or reproduce any content.

  • Modify or adapt any content.

  • Republish website content.

  • Use our product photographs.

  • Use our branding or logos.

  • Commercially exploit any content.

  • Reverse engineer any original product designs.

  • Create derivative works based on STAAD products or content.

Unauthorised use may result in legal action.

13. USER CONTENT & REVIEWS

Customers may choose to submit:

  • Product reviews

  • Testimonials

  • Photographs

  • Videos

  • Suggestions

  • Feedback

  • Social media content

By voluntarily submitting such content to STAAD, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, edit, and share such content for marketing, promotional, editorial, or educational purposes.

You confirm that:

  • You own the content submitted or have permission to share it.

  • The content does not infringe upon the rights of any third party.

  • The content is truthful and accurate.

STAAD reserves the right, but not the obligation, to remove any user-generated content that is unlawful, offensive, misleading, defamatory, or otherwise inappropriate.

14. ACCEPTABLE USE OF THE WEBSITE

You agree not to use this Website:

  • For any unlawful purpose.

  • To violate any applicable laws or regulations.

  • To infringe upon the intellectual property rights of STAAD or any third party.

  • To upload malicious software, viruses, spyware, ransomware, or harmful code.

  • To interfere with the operation or security of the Website.

  • To scrape, crawl, or harvest information from the Website using automated tools.

  • To impersonate another individual or organisation.

  • To submit false, misleading, or fraudulent information.

  • To attempt unauthorised access to any portion of the Website, servers, databases, or systems connected to the Website.

STAAD reserves the right to suspend or terminate access to the Website for any user who violates these Terms.

15. THIRD-PARTY SERVICES & LINKS

Our Website may contain links to third-party websites, applications, payment providers, or other online services for your convenience.

These third-party services operate independently from STAAD.

We do not control their content, policies, or security practices and are not responsible for:

  • Their privacy policies.

  • Their terms of use.

  • Their availability.

  • Their content.

  • Their products or services.

Your use of any third-party website is entirely at your own risk.

16. WEBSITE AVAILABILITY

While we strive to maintain uninterrupted access to our Website, we do not guarantee that the Website or any part of it will always be available or operate without interruption.

We reserve the right to:

  • Modify the Website.

  • Suspend access.

  • Perform maintenance.

  • Remove products or services.

  • Introduce new features.

  • Restrict access where necessary.

Such actions may occur without prior notice.

STAAD shall not be liable for any inconvenience, losses, or damages resulting from temporary interruptions or unavailability of the Website.

17. ACCURACY OF INFORMATION

We endeavour to ensure that all information published on our Website is accurate at the time of publication.

However, occasional typographical errors, pricing errors, product specification inaccuracies, or omissions may occur.

STAAD reserves the right, at any time and without prior notice, to:

  • Correct errors.

  • Update product information.

  • Amend pricing.

  • Modify product descriptions.

  • Cancel orders placed based on inaccurate information.

Where an order is cancelled due to an error, any payment received will be refunded in full.

18. DISCLAIMER OF WARRANTIES

The Website, its content, and all products and services offered by STAAD are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

To the fullest extent permitted by applicable law, STAAD makes no warranties or representations, express or implied, regarding:

  • The uninterrupted availability of the Website.

  • The accuracy or completeness of Website content.

  • The reliability or suitability of products for a particular purpose.

  • That the Website will always be free from errors, viruses, malware, or other harmful components.

  • That defects or errors will always be corrected immediately.

Nothing contained on the Website constitutes professional, veterinary, medical, legal, or safety advice.

Customers are responsible for determining whether a product is suitable for their intended use.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, STAAD, its owners, directors, employees, contractors, affiliates, suppliers, and service providers shall not be liable for any:

  • Indirect damages.

  • Incidental damages.

  • Special damages.

  • Consequential damages.

  • Punitive damages.

  • Loss of profits.

  • Loss of revenue.

  • Loss of business opportunities.

  • Loss of data.

  • Loss of goodwill.

  • Loss arising from delays in delivery.

  • Customs-related delays or charges.

  • Carrier delays.

  • Website interruptions.

  • Force majeure events.

This limitation applies whether the claim arises in contract, tort (including negligence), strict liability, or otherwise.

Where applicable law does not permit the exclusion of certain warranties or liabilities, STAAD’s liability shall be limited to the maximum extent permitted by law.

In any event, STAAD’s total liability relating to any order shall not exceed the amount paid by the customer for the product giving rise to the claim.

20. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless STAAD, its owners, employees, contractors, affiliates, suppliers, logistics partners, payment providers, and service providers from and against any claims, demands, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms & Conditions.

  • Your misuse of the Website.

  • Your violation of any applicable law.

  • Your infringement of any intellectual property or other rights of a third party.

  • Any information submitted by you that is false, misleading, or unlawful.

21. FORCE MAJEURE

STAAD shall not be responsible for any failure or delay in performing its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

  • Natural disasters.

  • Floods.

  • Earthquakes.

  • Fire.

  • Epidemics or pandemics.

  • Government actions or restrictions.

  • War.

  • Civil unrest.

  • Labour disputes.

  • Transportation disruptions.

  • Customs inspections or delays.

  • Power failures.

  • Internet outages.

  • Shortages of raw materials.

  • Any other event beyond our reasonable control.

Where such circumstances occur, our obligations shall be suspended for the duration of the event.

22. TERMINATION

STAAD reserves the right to suspend or terminate your access to the Website or refuse service at any time, with or without prior notice, where we reasonably believe that:

  • You have violated these Terms & Conditions.

  • You have engaged in fraudulent activity.

  • Your conduct may harm STAAD, its customers, or its reputation.

  • Continued provision of our services would be unlawful.

Termination shall not affect any rights or obligations accrued prior to the date of termination.

23. SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms.

The remaining provisions shall continue in full force and effect.

24. WAIVER

Failure by STAAD to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision or any other provision.

Any waiver shall only be effective if made in writing and signed by an authorised representative of STAAD.

25. ENTIRE AGREEMENT

These Terms & Conditions, together with our:

  • Privacy Policy

  • Shipping & Delivery Policy

  • Returns & Refunds Policy

constitute the entire agreement between you and STAAD regarding your use of the Website and the purchase of our products.

These Terms supersede any previous agreements, communications, or understandings relating to the same subject matter.

26. GOVERNING LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles.

By using this Website or purchasing products from STAAD, you agree that any dispute arising out of or relating to these Terms & Conditions, the Website, or any purchase made through the Website shall be governed exclusively by the laws of India.

27. JURISDICTION

Any dispute, claim, or legal proceeding arising out of or relating to these Terms & Conditions, your use of the Website, or the purchase of any STAAD product shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.

Nothing in these Terms shall affect any rights that cannot be excluded under applicable consumer protection laws

28. CHANGES TO THESE TERMS

STAAD reserves the right to update, modify, amend, or replace these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon being published on this Website unless otherwise stated.

It is your responsibility to review these Terms periodically.

Your continued use of the Website following any update constitutes your acceptance of the revised Terms & Conditions.

29. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, our products, or our policies, please feel free to contact us.

STAAD™

Email: contact@shopstaad.com

WhatsApp: +91 80767 19483

Website: shopstaad.com

Registered Address:

Arun Vihar, Sector 37
 Noida, Uttar Pradesh 201301
 India

30. POLICY REFERENCES

By using this Website or placing an order with STAAD, you acknowledge that you have read and agree to the following policies, which form an integral part of these Terms & Conditions:

  • Privacy Policy

  • Shipping & Delivery Policy

  • Returns & Refunds Policy

These policies should be read together with these Terms & Conditions.

31. EFFECTIVE DATE

These Terms & Conditions are effective from the Last Updated date displayed at the beginning of this document and shall remain in effect until replaced by a revised version published by STAAD.